Wisepops vs OptinMonster: How They Compare

“The product is geared towards users with a solid technical background. I found myself spending more time than anticipated trying to locate specific features or elements, which slowed down my workflow.”

“The main issue we had with the software was the reporting. It was difficult to compare the conversion rates for different forms over a specific time period.”

“The forms are also very limited, especially in terms of customization and feature-richness.”

"It's an expensive TRAP. I could have known, when I added credit card informations… After some days they charged it for a yearly membership, REQUESTING REFUND is not easy, to find the right page is not like they claim… WordPress should not allow this kind of business conduct."

“The application does not work.

Customer service can't find a solution. I want to get a refund because it doesn't work but they refuse because the 15 days have passed. But paying for something that doesn't work must be refunded.”

“I've had major issues with the billing. They do nickel and dime you for every little feature."

"I paid $29 a month and was happy. BUT this ended then they changed my pricing to $199 a month.

No warning in-app. No change in my subscription. They just started billing me $199 a month…

…I contacted them and explained the issues. They told me they had changed the terms and now I would be billed for the number of sites on my account.

I told them only 2 sites were active - having a popup running. But still, I should pay for a service I did not use.”

“I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it.

Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan.”

"I have never seen such aggressive marketing among plugin creators. Could not use it – too much is required for this."

"Are you for real? I signed up for the free version, give you my credit card details on a screen that says it’s for verification purposes only to reduce spam and then 2 days later you’re trying to charge my card $174 and have the cheek to send me a “your credit card was declined”. Luckily Revolut detected that you are likely fraud and declined the payment.

now to figure out how to uninstall and remove my cc details from any of your databases."

"I didn't like how to customize the pop-up, turns out to be not too friendly for someone who hasn't used this tool before.”

“Because of all the options, I find OptinMonster to be a bit confusing at times. I often have trouble customizing a display or getting it to display exactly when and where I want it.”

“I haven't had much success with location targeting display rules to be honest. It would be nice to show a different form to users depending on their location, but we couldn't get it to work reliably. 

Editing forms can also be quite annoying, with the text editor box getting in the way quite often. Wish they would fix that.”

“I set up two wisepops campaigns within one hour. 

With very modest traffic and a week, I've captured over 160 emails and 20 sales from offering a code on exit intent.”

“A really clean and simple interface for creating elegant on-site experiences + complex segmentation and rules based system.”

“[Wisepops] is simple enough that someone like me, who doesn't have a super techy background can create engaging popups on my website in minutes. 

The 60 or so ready-to-use templates are all great, and they're totally customizable..."

“The forms they use are blocked by browsers like Brave and Tor, which means constant support enquiries to deal with. I tried asking optinmonster support team for help on this. That was 4 days ago. Still no reply. Now it is the weekend and that means we are going to continue to have this issue another 2-3 days.”

“I wish their customer support was more available, responsive and able. I had an issue and it felt like I was asking a rock for help over and over again. I have been apologized to and have been contacted again, but it felt terrible knowing I couldn't get someone to help me when I needed it. 

I actually couldn't get OptinMonster to work at all during the trial period and had to cancel it completely and unplug it from my website as a result of terrible customer service.”

“The customer support service is not fast. They respond to open time within days and that's not evident to me. Should improve on it and that's why I rated it 2 stars.”

“Customer service has been superb, and helpful. They even kindly extended my free trial when I was first using the product.”

“Customer service is very flexible, timely and also very friendly. I have not had a single problem encountered throughout my time working with wisepops. It's all worth it.”

“The customer service with Wisepops BEFORE purchasing was amazing and far surpassed that of other tools. 

We had a ton of questions on functionalities and integrations and they took the time to answer every single question in depth and provided follow up clarifications.”